Privacy Policy

Privacy Policy

Last Updated: December 2, 2025

ClarOps (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

  • Contact Information: Name, email address, phone number
  • Company Information: Company name, position, business address
  • Project Information: Technical requirements, infrastructure details
  • Communication Records: Emails, messages, meeting notes
  • Payment Information: Billing address, invoice details (payment processing handled by third parties)

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • Usage Data: IP address, browser type, device information
  • Website Analytics: Pages visited, time spent, referring URLs
  • Cookies: See our Cookie Policy section below

1.3 Information from Third Parties

We may receive information from:

  • LinkedIn: When you connect via LinkedIn
  • Email Providers: Email interaction data
  • Cloud Providers: When working on your infrastructure (with your permission)

2. How We Use Your Information

We use collected information for:

2.1 Service Delivery

  • Providing consulting services
  • Understanding your technical requirements
  • Implementing solutions on your infrastructure
  • Communicating about projects
  • Providing support and maintenance

2.2 Business Operations

  • Processing payments and invoices
  • Improving our services
  • Sending service updates and newsletters (with consent)
  • Marketing and promotional activities (with consent)
  • Legal and regulatory compliance

2.3 Analytics

  • Understanding website usage patterns
  • Improving user experience
  • Optimizing our services

We process personal data based on:

  • Contract: Necessary for providing services
  • Consent: For marketing communications (you can withdraw anytime)
  • Legitimate Interest: For business operations and service improvement
  • Legal Obligation: For accounting, tax, and legal compliance

4. How We Share Your Information

We do NOT sell your personal information. We may share information with:

4.1 Service Providers

  • Cloud Providers: AWS, Azure, GCP (when implementing solutions)
  • Payment Processors: For invoice and payment processing
  • Email Services: For business communication
  • Analytics Tools: For website analytics

We may disclose information if required to:

  • Comply with legal obligations
  • Protect our rights or property
  • Prevent fraud or illegal activities
  • Respond to government requests

4.3 Business Transfers

In case of merger, acquisition, or sale, your information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your data:

5.1 Security Measures

  • Encryption: SSL/TLS for data transmission
  • Access Controls: Limited access to personal data
  • Secure Storage: Data stored on secure servers
  • Regular Audits: Security assessments and updates
  • Incident Response: Procedures for security breaches

5.2 Limitations

While we strive for maximum security, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal data for:

  • Active Projects: Duration of project plus applicable warranty period
  • Financial Records: 7 years (as required by law)
  • Marketing Contacts: Until you unsubscribe or request deletion
  • Website Analytics: Typically 26 months

After retention periods, we securely delete or anonymize your data.

7. Your Rights (GDPR)

Under GDPR, you have the right to:

7.1 Access

Request a copy of personal data we hold about you.

7.2 Rectification

Request correction of inaccurate or incomplete data.

7.3 Erasure (“Right to be Forgotten”)

Request deletion of your personal data (subject to legal obligations).

7.4 Restriction

Request limitation of processing your data.

7.5 Data Portability

Receive your data in a structured, machine-readable format.

7.6 Object

Object to processing based on legitimate interests or for direct marketing.

Withdraw consent for data processing (doesn’t affect prior processing).

7.8 Lodge a Complaint

File a complaint with supervisory authority (UODO in Poland).

To exercise these rights, contact us at: [email protected]

8. Cookies Policy

8.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website.

8.2 Types of Cookies We Use

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: Help us understand website usage
  • Preference Cookies: Remember your settings

8.3 Third-Party Cookies

We may use:

  • Google Analytics: Website traffic analysis (anonymized)
  • LinkedIn: Social integration

8.4 Managing Cookies

You can control cookies through your browser settings:

  • Block all cookies
  • Delete existing cookies
  • Accept cookies from specific sites

Note: Blocking cookies may affect website functionality.

9. International Data Transfers

Your data may be transferred to and processed in:

  • European Economic Area (EEA)
  • United States (for cloud services with appropriate safeguards)

We ensure appropriate safeguards are in place for international transfers.

10. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from children.

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies.

12. Email Communications

12.1 Service Emails

We send transactional emails related to:

  • Project updates
  • Invoices and payments
  • Service notifications

You cannot opt out of these essential communications.

12.2 Marketing Emails

We may send promotional emails if you:

  • Consented to receive them
  • Are an existing client (with opt-out option)

Unsubscribe: Click “unsubscribe” in any marketing email or contact us.

13. Data Breach Notification

In case of a data breach:

  • We will investigate and assess the breach
  • Notify affected individuals within 72 hours (if required by law)
  • Report to supervisory authorities as required
  • Take steps to mitigate impact

14. Changes to This Privacy Policy

We may update this Privacy Policy:

  • Changes posted on this page with updated date
  • Significant changes communicated via email
  • Continued use constitutes acceptance of changes

15. Contact Us

For privacy-related questions or to exercise your rights:

Data Controller:
Damian Jarzębowski (ClarOps)

Contact Information:
Email: [email protected]
Phone: +48 739 217 107
LinkedIn: linkedin.com/in/damian-jarzebowski

Supervisory Authority (Poland):
Urząd Ochrony Danych Osobowych (UODO)
Website: https://uodo.gov.pl/

By using our website and services, you consent to this Privacy Policy and our collection and use of information as described.

Thank you for trusting ClarOps with your information. We are committed to protecting your privacy.

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